1. What should I do if my delivery is delayed?
If your delivery is delayed, check your email for a tracking link. Any delays will be reflected on the tracking page. You can also contact our support team for immediate assistance.
Read more about handling delivery delays.
2. Can I change or cancel an active order?
Yes, changes or cancellations can be made before the merchant starts preparing the order. Contact CaterSpot’s support team as soon as possible to modify or cancel your order.
Learn how to modify or cancel an order.
3. How do I indicate dietary preferences or restrictions?
You can specify dietary restrictions (e.g., vegetarian, gluten-free) when placing your order by selecting options from the menu or adding a note in the special instructions.
More details on dietary preferences.
4. How do I report a problem with my order?
If there is an issue with your order (e.g., missing items, incorrect order), contact CaterSpot’s customer support with your order number, and we’ll resolve it with the merchant.
5. What are CaterSpot’s operating hours?
Our regular business hours are from 7 AM to 7 PM, Monday to Sunday.
6. How do I make a corporate payment via bank transfer?
Bank transfers are only available for corporate accounts. If you qualify, you can request bank transfer details during the checkout process.
7. Can I track my order delivery status?
Yes, CaterSpot provides order tracking updates via email, including notifications when your order is out for delivery.
8. How do I handle catering (merchant delivery) issues during my order?
For any merchant-related issues (e.g., the marchant is unresponsive or late), reach out to CaterSpot support. We will liaise with the merchant to resolve the problem as quickly as possible.
9. Can I schedule an order for a specific time?
Yes, you can schedule your order for a specific date and time depending on the merchant. You will be able to select the timing when you check out and order. Be sure to place your order in advance to ensure availability.
10. What should I do if I receive the wrong items?
If you receive the wrong items, contact CaterSpot’s support immediately. Provide your order details and we will work with the merchant to correct the issue.
11. Can I request custom menus from merchants?
Some merchants allow customization of their menu items. You can include special requests or instructions when placing your order, and we will confirm with the merchant if possible.
More information on custom menu requests.
12. How can I check if a merchant accommodates allergies?
Merchant profiles often indicate if they accommodate allergies or dietary restrictions. If not, reach out to CaterSpot support to inquire directly with the merchant.
13. What if my order is missing items?
If items are missing from your order, contact support with your order number, and we’ll coordinate with the merchant to rectify the issue.
14. Can I order from multiple vendors at once?
Yes, CaterSpot allows you to place orders with multiple merchants in one checkout, depending on availability and location.
15. How do I provide feedback on a merchant or order?
You can provide feedback through our post-order survey that is sent to you through email. Your feedback helps us improve merchant quality and service.
16. Is there a minimum order amount?
Yes, some merchants may have a minimum order requirement. This information will be displayed on the merchant's profile before placing your order.