1. What should I do if my delivery is delayed?
If your delivery is delayed, check your email for a tracking link. Any delays will be reflected on the tracking page. You can also contact our support team for immediate assistance.
Read more about handling delivery delays.
2. Can I change or cancel an active order?
Yes, changes or cancellations can be made before the vendor starts preparing the order. Contact CaterSpot’s support team as soon as possible to modify or cancel your order.
Learn how to modify or cancel an order.
3. How do I indicate dietary preferences or restrictions?
You can specify dietary restrictions (e.g., vegetarian, gluten-free) when placing your order by selecting options from the menu or adding a note in the special instructions.
More details on dietary preferences.
4. How do I report a problem with my order?
If there is an issue with your order (e.g., missing items, incorrect order), contact CaterSpot’s customer support with your order number, and we’ll resolve it with the vendor.
5. What are CaterSpot’s operating hours?
Our regular business hours are from 7 AM to 7 PM, Monday to Sunday.
Check full details on operating hours.
6. How do I make a corporate payment via bank transfer?
Bank transfers are only available for corporate accounts. If you qualify, you can request bank transfer details during the checkout process.
7. Can I track my order delivery status?
Yes, CaterSpot provides order tracking updates via email, including notifications when your order is out for delivery.
8. How do I handle vendor-related issues during my order?
For any vendor-related issues (e.g., the vendor is unresponsive or late), reach out to CaterSpot support. We will liaise with the vendor to resolve the problem as quickly as possible.
Handling vendor-related issues.
9. Can I schedule an order for a specific time?
Yes, you can schedule your order for a specific date and time during the checkout process. Be sure to place your order in advance to ensure availability.
Read more on scheduling orders.
10. What should I do if I receive the wrong items?
If you receive the wrong items, contact CaterSpot’s support immediately. Provide your order details and we will work with the vendor to correct the issue.
Steps to resolve incorrect items.
11. Can I request custom menus from vendors?
Some vendors allow customization of their menu items. You can include special requests or instructions when placing your order, and we will confirm with the vendor if possible.
More information on custom menu requests.
12. How can I check if a vendor accommodates allergies?
Vendor profiles often indicate if they accommodate allergies or dietary restrictions. If not, reach out to CaterSpot support to inquire directly with the vendor.
Learn more about allergy accommodations.
13. What if my order is missing items?
If items are missing from your order, contact support with your order number, and we’ll coordinate with the vendor to rectify the issue.
More on resolving missing items.
14. Can I order from multiple vendors at once?
Yes, CaterSpot allows you to place orders with multiple vendors in one checkout, depending on availability and location.
15. How do I provide feedback on a vendor or order?
You can provide feedback through our post-order survey or by contacting support. Your feedback helps us improve vendor quality and service.
16. Is there a minimum order amount?
Yes, some vendors may have a minimum order requirement. This information will be displayed on the vendor’s profile before placing your order.