If you need to cancel an order, follow the steps outlined below to ensure a smooth and hassle-free process. Please note that the ability to cancel and any potential fees or refunds depend on the time of cancellation relative to the delivery date and the policies of the specific caterer you ordered from.
Steps to Cancel an Order
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Log into Your CaterSpot Account:
- Visit CaterSpot and log into your account using your credentials.
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Navigate to Your Orders:
- Once logged in, click on your profile icon at the top right corner of the page.
- Select "My Orders" from the dropdown menu to view your order history.
- Once logged in, click on your profile icon at the top right corner of the page.
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Select the Order to Cancel:
- Locate the order you wish to cancel from the list of your recent orders.
- Click on the order to open the order details page.
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Check Cancellation Policy:
- Review the cancellation policy for the specific caterer. This can typically be found in the order details or on the caterer’s profile page.
- Note that the cancellation period is relative to the caterer/restaurant's order notice period.
- Cancellation fees may apply at the discretion of the caterer/restaurant.
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Initiate the Cancellation:
- If you are within the allowed cancellation period, you will see an option to cancel the order.
- Click on "Cancel Order" and follow the prompts to confirm the cancellation.
- If the cancellation button is not visible, it means the cancellation period has passed and the order cannot be cancelled.
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Contact Customer Support:
- If the online cancellation option is not available or if you have any questions, contact CaterSpot customer support.
- Email: support@caterspot.com
- Phone: +65 6890 6044
- Provide your order number and details for quicker assistance.
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Receive Confirmation:
- After submitting your cancellation request, you will receive a confirmation email.
- The email will include details about the cancellation and any applicable refunds.
Important Notes
- Timing: Cancellations made closer to the delivery date may incur higher fees or may not be eligible for a refund, depending on the caterer's policy.
- Refunds: Refunds, if applicable, will be processed according to the payment method used during the order. Please allow a few business days for the refund to reflect in your account.
- Communication: Always check your email and spam folder for the cancellation confirmation and any further communication from CaterSpot or the caterer.
For further assistance, visit our Help Center or contact our customer support team.
By following these steps, you can easily manage your orders and handle cancellations on CaterSpot. If you encounter any issues, our customer support team is here to help ensure a smooth experience.