Customer Care: We’re Here to Help You!
At CaterSpot, we prioritize your satisfaction. Whether you have questions about your order, need help with the platform, or require assistance with a delivery, our customer support team is here to assist you. Here’s how you can reach us and the resources available to help resolve your queries as quickly as possible.
Live Chat Support
Our live chat is available on the website to provide instant assistance. To chat with a live agent:
•Look for the chat bubble at the bottom right corner of any CaterSpot page.
•Click on it to start a conversation with one of our customer support agents.
Chat hours: Monday to Sunday, 7 AM to 7 PM.
Email Support
For non-urgent matters, you can reach our team via email. This is ideal if you have a detailed query, such as order follow-ups or account-specific issues.
Email: support@caterspot.com
We aim to respond within 24 hours for all email inquiries.
Phone Support
If you prefer to speak to someone directly, feel free to call us. Our team is available to assist you with any urgent queries or issues regarding your order.
Phone: +65 3163 5555
Support hours: Monday to Sunday, 7 AM to 7 PM.