---
title: What to do if order received but items are unavailable?
description: Item unavailable If you receive an order but some or all of the items are unavailable, it's important to handle the situation promptly and professionally to ensure customer satisfaction and maintain y
---

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# What to do if order received but items are unavailable?

**Item unavailable**

If you receive an order but some or all of the items are unavailable, it's important to handle the situation promptly and professionally to ensure customer satisfaction and maintain your reputation. 

***Here's a step-by-step guide on what to do:***

**Step 1:*****Confirm the unavailability***

- Double-check your inventory to confirm that the items are indeed unavailable

**Step 2:** ***Contact CaterSpot***

- Reach out to us as soon as possible so that we can update the client and look for an immediate solution.

**Step 3:** ***Offer alternatives***

- Suggest alternative items that are similar or comparable to the ones the client ordered.
- If the client is open to this, you can substitute the items.

**Step 4:** ***Refund***

- If the client is not interested in alternatives or if you don't have suitable replacements, we will proceed with a refund.

**Step 5:** ***Update the menu to prevent recurrence*** 

- Ensure to update your menu availability regularly to prevent this from happening again
- It is very important to manage clients' expectations and to give them the best experience possible.

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