---
title: What happens if order is not complete (missing pax)?
description: "Order incomplete (missing pax) An order is considered incomplete if there are missing items or pax.  Here are several steps taken to handle the situation effectively: Step 1: Identify the missing pax"
---

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# What happens if order is not complete (missing pax)?

**Order incomplete (missing pax)**

An order is considered incomplete if there are missing items or pax. 

**Here are several steps taken to handle the situation effectively:**

***Step 1***: Identify the missing pax

- We would firstly confirm the order details about the missing pax.
- Identify exactly which item is missing and number of pax
- We would investigate the cause with both vendor & driver
  
    - Check if vendor counted and handed over the all items to driver
    - Check if driver cross checked during pick up & delivery
- Investigate on client’s side (if needed)
  
    - Client to double check to ensure food not placed elsewhere
    - To double check to ensure none of the employees could have taken

**Step 2:** Offer solution

- Redelivery of the missing pax
  
    - We will check with vendor if they are willing to prepare the missing pax
    - We will check with client to see if they are okay for redelivery
    - If both sides okay, vendor to prepare the food
    - We may impose a penalty for the vendor to cover the redelivery cost
- Refund
  
    - If client or vendor do not agree with redelivery
    - We will proceed with refund for the missing number of pax

**Step 3:** Implement preventive measures

- Double check the food pax count before handing it over to the driver.
- Ensure the number of pax matches the order summary.
- Our driver will also count the number of pax before loading it for delivery.

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