How to accept orders?

Step 1: Order notifications.

1.  a) When a "New order" comes in, you will receive notifications via email and on the "CaterSpot Vendor Management Portal". You will also receive a push notification via our "CaterSpot for Merchant" mobile application. 

        

 

                           (Email Notifications)                                          (Push Notifications)

Step 2: Reviewing order details in full. 

• Once you have logged into the CaterSpot Vendor Management Portal, click on "Orders" or In the homepage, you will see a box called "Actions Required". 
  
  

                                                                                  (Home Page)

                                                                                     (Order Page)

• In the order page, click on the "Order ID" with the status "New" as shown above. 
• You can also process the "New" order using the Mobile application. 
  
   

Step 3: Reviewing & confirming the order. 

• Once you are the order detail page, please take note of the information below
  • Delivery date
  • Pick up time
  • Menu items
  • Quantity
  • Special Instructions (If any)
• If everything is good to proceed, click on "Accept Order" 
• You can do this either in the mobile app or desktop
• Once an order has been confirmed, clients will receive a notification regarding the confirmation. 
  
  
                                                                (Desktop View)

                           (Mobile App view)

 

Importance of a fast response time

• Fast order confirmations are important for catering orders and leaving them with a last minute cancellation or change leaves customers stressed
  • They are larger orders and more difficult to change or find alternatives for last minute
  • They may require approval processes 
  • They are for important occasions 
    
    

CaterSpot recommends an order response time of 4 hours or less