Food safety is essential because it protects people from foodborne illnesses, ensures food quality and builds trust. By following proper food handling guidelines, we can prevent contamination and safeguard the health of individuals.
What's a Category A incident?
Category A incident involves critical food safety risks that could result in severe harm to consumers, such as contamination with allergens food poisoning and harmful foreign objects.
As a vendor, there are several steps that you would have to take to resolve the situation.
1. Hit pause!
- When there is a reported case, CaterSpot team will reach out to you for notification and also to discuss the next steps. We will toggle your profile to pause temporarily while we solve the issue.
2. Documents to have in hand
- Same day cooking records (What time was the food prepared)
- Chiller & Freezer temperature records
- Pest Control records
- Food Safety course level 1 certificate for food handlers.
3.Kitchen Visit and Food Sampling Collection
- CaterSpot's internal food safety officer will be conducting a kitchen inspection. We will notify you before hand.
- The Food Safety Officer will also collect the food samples and send them for lab testing on the same day.
- Utensil, kitchen and employee's will be swabbed as well for testing.
4. Fixing the situation
- Once the investigation has been completed, we will share the findings with you.
- Vendors will be required to take actions to improve their services based on the findings and feedbacks.
- Share your improvements with the CaterSpot team.
- If needed, we will arrange for a 2nd kitchen visit with our CaterSpot Food Safety Officer.
What's a Category B Incident?
Category B incidents involves lower-risk issues that are unlikely to cause harm but still compromise food quality or compliance. For example, non-harmful foreign objects such as hair, plastics, or insects.
Steps to smooth things out
1. Figure out what went wrong
- Once CaterSpot team reached out to you regarding this issue, vendors are advised to identify what happened and what caused the incident?
2. Fixing the problem
- Based on your finding, share your step by step action plans with our CaterSpot team as we will prepare the Non-Conformance Report for record purposes.
- Ensure that the action plans shared are communicated to your team.
- Share progress with our CaterSpot team if possible.