---
title: Customer Care
description: "Customer Care: We’re Here to Help You!"
---

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1. [CaterSpot Knowledge Base](https://help.caterspot.sg/?hsLang=en)
2. [Customer Support](https://help.caterspot.sg/customer-support?hsLang=en)

# Customer Care

## Customer Care: We’re Here to Help You!

At CaterSpot, we prioritize your satisfaction. Whether you have questions about your order, need help with the platform, or require assistance with a delivery, our customer support team is here to assist you. Here’s how you can reach us and the resources available to help resolve your queries as quickly as possible.

 

**Live Chat Support**

Our **live chat** is available on the website to provide instant assistance. To chat with a live agent:

•Look for the **chat bubble** at the bottom right corner of any CaterSpot page.

•Click on it to start a conversation with one of our customer support agents.

Chat hours: **Mon-Fri from 8AM to 7 PM and Sat-Sun 9AM to 6PM**.

 

**Email Support**

For non-urgent matters, you can reach our team via email. This is ideal if you have a detailed query, such as order follow-ups or account-specific issues.

**Email: support@caterspot.com**

We aim to respond within **24 hours** for all email inquiries.

 

**Phone Support**

If you prefer to speak to someone directly, feel free to call us. Our team is available to assist you with any urgent queries or issues regarding your order.

**Phone: +65 6890 6044**

Support hours: **Mon-Fri from 8AM to 7 PM**

 

- [Account](https://help.caterspot.sg/account?hsLang=en)
- [Delivery](https://help.caterspot.sg/delivery?hsLang=en)
- [Order](https://help.caterspot.sg/order?hsLang=en)
- [About CaterSpot](https://help.caterspot.sg/about-caterspot?hsLang=en)
- [Payment & Billing](https://help.caterspot.sg/payment-billing?hsLang=en)
- [Menu and Catering Options](https://help.caterspot.sg/menu-and-catering-options?hsLang=en)
- [Customer Support](https://help.caterspot.sg/customer-support?hsLang=en)
- [FAQs](https://help.caterspot.sg/faqs?hsLang=en)
- [Policies and Guidelines](https://help.caterspot.sg/policies-and-guidelines?hsLang=en)

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